CedarNet FAQs

Here are the most frequently asked questions (FAQ) and answers. Browse through these items, and if you can't find the question or an answer that solves your problems, just send us a note at help desk.

General Help:

• My Internet connection seems slow, is there anything I can do?
• Why do I keep getting disconnected?
• Can you help me research things on the Internet?
• Help me find definitions to all the computer terminology!
• My browser is running very slowly. How do I clear the cache in my browser?
• I am worried about what my kids are exposed to online. How can I control what my kids access?
• How do email addresses work?
• Are there rules of conduct on the Internet? (Nettiquette)
• I need help opening my email attachment.
• I understand that CedarNet does not register domain names. Can you recommend an affordable, reputable registrar?

SPAM, viruses, spyware and Internet hoaxes

• I heard there are some nasty viruses cropping up; how do I know if I have one and what to do about it?
• What is a "computer virus" and how do they get into my computer?
• How do I protect and disinfect my computer from Viruses?
• Why doesn't CedarNet filter out SPAM on the server level?
• Where does SPAM come from and what can I do about it?
• I get all kinds of strange offers and information in my email. How can I tell what is real and what is a hoax?
• My email goes out, but will not come in through Outlook Express. How do I stop Norton from blocking my mail?
• Where did all of these pop-up windows come from and how do I make them stop? (spyware & adware)

Help with CedarNet services:

• How do I change my Password?
• I lost my Password, what should I do?
• My email and/or Internet connection is not working, what can I do?
• How do I set CedarNet's homepage to appear when I start up my browser?
• How can I check my email on the Internet without downloading it to my computer?
• Where can I find the general settings, like dial-in number or mailserver names, for CedarNet services?
• How do I hook up to CedarNet using a PPP Dial-up for Windows or Mac?
• How do I configure e-mail, like Eudora, Netscape or Outlook Express?
• Where do I look to ensure the settings on my computer are correct for CedarNet dial-in and email services?
• How do I configure newsgroups?
• How can I FTP my webpage to the CedarNet server?

How to join CedarNet - both personal and business accounts

• How to become a CedarNet volunteer
• How to obtain personal membership - access, e-mail, web publishing
• How to obtain Non-Profit accounts - access, e-mail, web publishing
• How to obtain business accounts - access, e-mail, web publishing
• Levels of Sponsorship

I can't find the answer to my question, now what?    Technical PC Help

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Last updated 15-Sep-2003